Shipping policy

1. We have the following shipping options available:

• $7.00 Flat Fee for Shipping & Handling on all orders.
• Expedited shipping is also available for an additional fee.  The cost for this will be calculated after you enter your shipping address.

2. All of our scent sticks and scent dispensers are safe to travel through USPS and UPS.

3. If you are purchasing VS-1 liquid, we highly recommend that you choose expedited shipping.  This will ensure the package reaches you as quickly as possible.  We do pack the VS-1 liquid with an ice pack, however we do not expect the ice pack to be frozen when your package reaches you, this is simply to keep the product chilled until you can refrigerate it.  We are not responsible for spoiled product. If you have concerns about this product reaching you in time, expedited shipping will ALWAYS be your best option.

4. While we are not responsible for lost or damaged packages, we understand that these kinds of things happen. It's not your fault and it's not ours. In most instances, we will resend your package either with another shipping company and/or to a different location.